Refund & Returns Policy

Standard Return for Credit

Products eligible for return:

  • New-in-box, unused products purchased directly by you from Rose Petal Cones, Inc..
  • All product returns must be made within 30 days of the purchase date.
  • All original packaging and product originally included with the product must be returned.
  • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
    • Any product not purchased from Rose Petal Cones, Inc.
    • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
    • Any product that is returned without all original packaging and products.
    • Any product from which the UPC code has been removed from its packaging
  • Rose Petal Cones, Inc. cannot accept returns on used or discontinued product.
  • The customer assumes all shipping costs associated with the return.
  • A standard restocking fee of 25% will apply.

* Returning non-stock and special order products

* Non-stock and special order products may be returned for credit within 30 days of purchase if Rose Petal Cones, Inc. agrees to accept the return. If your product was a non-stock or special order item, an additional restocking fee may apply.

Defective/Damaged Product Return Policy

Rose Petal Cones, Inc. stand behind the products we peoduce. If a product defect is the result of a manufacturing production and packaging process, a full credit or replacement will be issued.

What is defective product?

  • All products that are faulty or require service within 30 days of invoice date are considered defective or dead out of box product.
  • All claims for a defective product must be made within 30 days of invoice date.
  • Defects due to improper use and application are the responsibility of the customer.
  • Any replacements shipped to the customer will be invoiced for and credited upon the return of the defective product.
  • Upon testing the returned product, the replacement product will be shipped to the customer at Rose Petal Cones, Inc.’s expense.

Advance Replacements

  • Rose Petal Cones, Inc. will ship replacement units in advance of defective units being returned if a request for advance replacement is accompanied by a new customer purchase order or cash payment.
  • Once the defective product has been received at Rose Petal Cones, Inc., you will be credited in full for the cost of the replacement unit.
  • Advance replacement products cannot be returned if they are opened and used.

Shipping Damages & Discrepancies

  • All wrong shipped or short shipped product issues will be resolved immediately. Replacements will ship within 24 hours of notice (depending on stock availability).
  • If there is damage due to shipping it is the responsibility of the account holder to follow-up with their carrier for all claims.
  • All claims against Rose Petal Cones, Inc.’s carrier accounts must be made within 30 days. All damages must be listed on the delivery bill of lading.

RETURN A PRODUCT TO ROSE PETAL CONES, INC.

  1. Complete a Support Request Form www.rosepetalcones.com/support
  2. Print completed form and include it with the product you are returning to Rose Petal Cones, Inc..
  3. Ship your return to Rose Petal Cones, Inc.  12600 Hill Country Blvd Suite R-275, Bee Cave, TX 78738
  4. A customer service agent will contact you in regards to the status of your return.